Whitewolfe Estates
Terms and Conditions
1. Introduction
Welcome to Whitewolfe Estates (company name Whitewolfe Wines LLP). These terms and conditions outline the rules and regulations for the use of our website, located at www.whitewolfeestates.co.uk, and govern your purchase of any products offered by Whitewolfe Estates. By accessing this website, we assume you accept these terms and conditions. Do not continue to use the Whitewolfe Estates website if you do not agree to all the terms and conditions stated on this page.
2. Definitions
- “Company” refers to Whitewolfe Estates (Company name Whitewolfe Wines LLP).
- “Website” refers to www.whitewolfeestates.co.uk.
- “We”, “Us”, “Our” refer to Whitewolfe Estates.
- “You” refers to the user or viewer of our Website.
- “Products” refer to the wines and other items offered for sale by Whitewolfe Estates.
3. Age Restriction
By using this website and purchasing products from Whitewolfe Estates, you confirm that you are at least 18 years old, which is the legal drinking age in the United Kingdom. We reserve the right to request age verification before processing your order. If we discover that you are under the age of 18, we will not complete the sale and will cancel your order immediately.
4. Ordering and Payment
4.1 Ordering Process:
All orders placed on our website are subject to acceptance and availability. Once an order is placed, you will receive an email acknowledgment. This email does not confirm acceptance of your order. We reserve the right to accept or decline any order at our discretion.
4.2 Pricing and Payment:
All prices on the website are in British Pounds Sterling (GBP) and include VAT unless otherwise stated. Payment must be made at the time of order using a valid payment method accepted by us. We use secure payment gateways to ensure the safety of your payment information.
4.3 Changes and Cancellations:
If you wish to amend or cancel your order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has been processed.
5. Delivery
5.1 Delivery Times:
We aim to deliver your order within the specified delivery time, which will be confirmed at the time of your order. Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.
5.2 Delivery Charges:
Delivery charges will be applied to your order based on the delivery location and the total value of your order. The applicable delivery charges will be displayed at checkout.
5.3 Delivery Address:
It is your responsibility to provide accurate delivery details. We will not be liable for any losses or delays resulting from incorrect delivery information.
5.4 Delivery Locations:
We currently only deliver to the UK mainland, excluding: The Scottish Highlands, Scottish Offshore, Isle of Man, Isle of Wight, Channel Isles, and Northern Ireland. We do not deliver outside the UK or to Eire.
6. Returns and Refunds
6.1 Right to Cancel:
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products. To exercise this right, you must notify us in writing. You will be responsible for returning the products to us in their original condition and packaging.
6.2 Refunds:
Once we receive the returned products and confirm they are in acceptable condition, we will process your refund within 14 days. Refunds will be issued using the original payment method.
6.3 Faulty or Damaged Products:
If you receive products that are faulty or damaged, please contact us immediately. We will arrange for a replacement or a full refund, including any applicable delivery charges.
7. Intellectual Property
All content on this website, including text, images, logos, and other materials, is the property of Whitewolfe Estates and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.
8. Privacy Policy
Our Privacy Policy, which outlines how we collect, use, and protect your personal data, is available on our website. By using our website, you consent to the practices described in our Privacy Policy.
9. Liability
9.1 Limitation of Liability:
Whitewolfe Estates shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability to you in respect of any losses arising under or in connection with these terms shall in no event exceed the total value of your order.
9.2 Disclaimer:
While we strive to ensure that all information on our website is accurate, we do not warrant the accuracy, completeness, or reliability of any content. We reserve the right to correct any errors or omissions and to update product information at any time without prior notice.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
Whitewolfe Estates reserves the right to update or amend these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes. Your continued use of the website following any changes indicates your acceptance of the new terms.
12. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Whitewolfe Estates
Email: enquiries@whitewolfe-estates.co.uk
