Whitewolfe Estate
Privacy Policy
Who we are
Last Updated: [13/08/2024] Our website address is: https://https://whitewolfe-estates.co.uk/
Introduction
Welcome to Whitewolfe Estates! This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, purchase our products, or interact with us in any way. We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).
Who We Are
Whitewolfe Estates (Company name Whitewolfe Wines LLP)
- Email: enquiries@whitewolfe-estates.co.uk
Whitewolfe Estates is the data controller of your personal information.
Information We Collect
We collect and process the following types of personal data:
- Communication Data: Any communications you send to us, including emails, messages, or inquiries through our website.
- Contact Information: Name, email address, phone number, and postal address.
- Purchase Information: Billing address, delivery address, payment details, and order history.
- Website Usage Information: IP address, browser type, operating system, and browsing activity on our site (collected via cookies and similar technologies).
How We Use Your Information
We use your personal data for the following purposes:
- Legal Compliance: We may process your data to comply with our legal obligations or in connection with legal claims.
- To Process Orders: We use your contact and payment information to process and deliver your orders.
- To Communicate with You: We use your contact information to respond to your inquiries, provide customer support, and send you important information about your orders or changes to our services.
- For Marketing Purposes: With your consent, we may use your email address to send you newsletters, promotions, and information about our products. You can opt-out at any time.
- To Improve Our Website: We analyze website usage data to enhance our site’s performance and user experience.
- Legal Compliance: We may process your data to comply with our legal obligations or in connection with legal claims.
Legal Basis for Processing
We process your personal data under the following legal bases:
- Legitimate Interests: To improve our services, prevent fraud, and ensure the security of our website.
- Consent: For marketing communications and some cookies.
- Contractual Necessity: To process your orders and provide you with our services.
- Legal Obligation: To comply with applicable laws and regulations.
Sharing Your Information
We may share your personal data with:
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner.
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, delivery, and IT support.
- Legal Authorities: Where required by law, or to protect our rights, property, or safety.
International Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure that it is protected to the same standard as within the UK. This may involve using specific contractual clauses approved by the European Commission or ensuring that the recipient country has adequate data protection laws.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typically:
- Marketing Data: Retained until you withdraw your consent.
- Order Information: Retained for [Insert period, e.g., 6 years] to comply with tax and accounting obligations.
Your Rights
Under the GDPR, you have the following rights:
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You can ask us to correct any inaccurate or incomplete data.
- Erasure: You have the right to request the deletion of your data, subject to certain exceptions.
- Restriction: You can ask us to restrict the processing of your data in certain circumstances.
- Data Portability: You can request a copy of your data in a machine-readable format for transfer to another provider.
- Objection: You can object to the processing of your data for direct marketing or where we rely on legitimate interests.Withdraw Consent: If we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at enquiries@whitewolfe-estates.co.uk
Cookies
Our website uses cookies to enhance your experience, analyze usage, and assist in our marketing efforts. For detailed information on the cookies we use and how to manage your preferences, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we will notify you of significant updates via email or other appropriate means.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: enquiries@whitewolfe-estates.co.uk
